Terms & Conditions
At CARiD.com we make returns and other client services as easy as possible. Our mission is to provide you with the best products and the best service in the automotive industry. We understand that sometimes, clients change their minds about products that they order or simply do not need them anymore. We also know that clients are cautious about terms and conditions since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.
If you are not satisfied with your purchase for any reason, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days. The following rules apply:
- All returns must be made via our Return Procedure with a valid RMA form.
- Products must be in original packaging and in a new and resalable condition.
- Any product that was used or fully/partially installed is non-returnable.
- Freight, international & non-continental US returns are accepted, however shipping costs are not covered. Coordination of return shipping is the responsibility of the client.
- The few exceptions for items that cannot be returned include:
- Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)
- Personalized Items (custom engraved, embroidered, or painted)
- Custom Wheels & Tires Packages
- Order cancellations can only be requested prior to shipment, or in some cases, prior to the start of the manufacturing or painting process. In the event an item ships post cancellation, the item may be returned at no cost to the client.
In order to return a product you must first request a Return Merchandise Authorization (RMA). You can do this a few different ways:
- Logging into your CARiD Account, and selecting "Return Product" in the Self Service options on the product you would like to return https://www.carid.com/my-account/login/
- email RMA@carid.com
- Call customer service @ 800.505.3274 Option 2
Please let us know which particular item(s) you would like to return and the reason. You will receive an email with an RMA form attached. The RMA form will include an exact return address and detailed instructions on how to return a product. Please allow 24 to 72 hours for processing since in many instances, we have to wait for a manufacturer's response.
There are 2 ways you can go about exchanging a product:
Option 1 (Slower) – Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new part. If there is difference in price, you will be either refunded or charged the difference.
Option 2 (Faster) – Order the new part online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.
We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request.
When you request a cancellation of an order or a part, please note that it takes time for a manufacturer to cancel an order. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.
Payment for orders may be captured as soon as the order has been successfully placed. Refunds for returned products are issued as soon as they are received by our warehouse. Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, eBillMe, or Check). The refund amount will be composed of the original purchase price minus applicable shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
CARiD.com uses the latest in online shopping technology and guarantees fast, easy and secure credit card transactions. We accept all major credit cards. Orders by phone are also welcome during regular business hours at 1.800.505.3274.
In order to insure a fast and safe delivery we use FedEx, DHL, USPS, & UPS Ground/Air shipping services. Available shipping methods may vary for different type of products. If the merchandise you purchase is in stock, it is guaranteed to be shipped the next business day, after which its delivery can be tracked through the FedEx, DHL, USPS, & UPS websites. Usually dash kits take 5-7 business days to manufacture before they are shipped out. Some Real Carbon Fiber and Real Wood Kits take 6-8 days to manufacture, due to a more complicated manufacturing process. On the average, orders shipped via FedEx Ground & UPS Ground arrive in 4-6 business days.
Total Delivery Time = Time to Manufacture + Shipping Time
Please NOTE: If the billing address you provide is not on file with your credit card company, it might cause unnecessary delays. Please make sure that you clear this with your company before submitting the order. All deliveries require customer signature.
* Shipments to HI, AK, PR, APOs, & Canada might require extra shipping charges. International shipping quotes will be e-mailed to the customer before the credit card is charged. Feel free to request an international shipping quote before placing an order. If you would like special shipping arrangements please email or call us at 1.800.505.3274.
** Shipments to Canada are treated as all the other international shipments. It is the customer's responsibility to pay all the applicable duties, taxes, & brokerage fees imposed on the import shipments by the Canadian government. Detailed Info
In effort to provide our valued clients with the most up to date and accurate information, CARiD is continuously implementing real-time updates to our online superstore. Due to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.
CARiD is not responsible for any additional charges, labor, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from CARiD. While we work to avoid any errors or omissions that may appear on the CARiD website, we do reserve the right to cancel any undelivered orders based on inaccurate information.
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