Easy Exchange

Return Items Steps
1. Submit a request

Click "submit a request" button below and fill out the form

2. Receive return authorization

Receive return authorization (RA) form with the exact return address and a shipping label (may take 24-72 hours)

3. Ship it back

Print and attach the provided UPS shipping label as well as the RA form to the outside of the box

4. Receive replacements

Once the merchandise is received your replacements will be shipped within 48 hours

Submit a Request
FAQ
What Can I Exchange?

If you are not completely satisfied with your purchase, we will be happy to exchange products in new/unused condition within 30 days of delivery.

Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures may be necessary to complete your request.

The few exceptions for items that cannot be returned include:

  • Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)
  • All Wheel & Tire Packages
What Are My Shipping Fees?

For orders delivered within the continental US where reason for return isn't a result of a CARiD error, the cost of the initial shipping charge and a return fee will be deducted from your refund. A prepaid shipping label(s) will be provided. The flat fee for each item being returned can be found in the chart below:

Retail cost of the item Per Item Return Fee
Less than $25.00 $3.50
From $25.00-$49.99 $5.50
From $50.00-$99.99 $7.50
More than $100.00 $9.50

Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the client. In the event an error is made by CARiD, a return shipping label will be provided.

need help? Our customer support is here to help
Phone
  • Sales: (800) 505-3274
  • Order Status: (800) 505-3274
  • Customer Service: (800) 505-3274
  • Local: (609) 642-4700
  • Fax: (609) 964-1983
Email
Live Chat
live chat
Our Address
  • CARiD.com
  • 1 Corporate Drive,
  • Cranbury, NJ 08512
  • USA
Sales Hours
  • Mon - Thu: Open 24 Hours
  • Fri: 12am - 9pm EST
  • Sat and Sun: 9am - 8pm EST
  • Mon - Thu: Open 24 Hours
  • Fri: 12am - 6pm PST
  • Sat and Sun: 6am - 5pm PST
Support Hours
  • Mon - Thu: 8am - 11pm EST
  • Fri: 8am - 9pm EST
  • Sat: 9am - 2pm EST
  • Sun: Closed
  • Mon - Thu: 5am - 8pm PST
  • Fri: 5am - 6pm PST
  • Sat: 6am - 11am PST
  • Sun: Closed


Low Prices Price match guarantee
Guaranteed Fitment Always the correct part
In-House Experts We know our products
Easy Returns Quick & Hassle Free

All manufacturer names, symbols, and descriptions, used in our images and text are used solely for identification purposes only. It is neither inferred nor implied that any item sold by CARiD.com is a product authorized by or in any way connected with any vehicle manufacturers displayed on this page.

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