Damaged or Defective Item(s)
Quick solutions for unpredictable situations
In the rare event that your product is delivered damaged/defective, please let us know so we can process a replacement immediately at no additional cost. Please do not attempt to install a damaged part and settle for less than what you paid for.
There are a few important things to keep in mind:
- Products must be in the original packaging for possible courier pickup/inspection (please do not assemble, install, or modify the product in any way).
- There are additional requirements for products that ship freight. For more information, click here.
Damage claims in 3 Easy Steps:
- File a Claim
- Keep item in original packaging (Some items will need to be picked up for courier inspection)
- Receive your Replacement (A replacement will be processed immediately)
Still need help?
Our customer support is here to help: