For those looking to own a spacious vehicle with an all-wheel drive (AWD) system without the hefty price tag of an SUV, the Chrysler Pacifica is a popular option. This minivan is especially attractive to couples just starting to build their families, as well as empty-nesters.
It has good features, sure, but this begs the question—is the Chrysler Pacifica actually a reliable vehicle?
Are Chrysler Pacificas Reliable?
The Chrysler Pacifica is generally considered to be of average or lower reliability. Still, since its reintroduction in 2017, the Chrysler Pacifica has remained a favorite of small families and couples looking to travel. Although popular, it has received mixed reviews online from previous owners—with others vouching for its dependability, and others writing the model off completely.
The 2019 and 2020 Chrysler Pacificas are often praised for getting good mileage with barely any issues aside from oil changes, while older models reportedly break down more easily.
To provide better context, here are the reliability ratings for the latest Chrysler Pacifica model from popular review sites:
- Car and Driver: 8/10
- JD Power: 72/100
- RepairPal: 3.5/5
- Edmunds: 7.9/10
The Pacifica's premium parts can make it expensive to repair, currently priced between $400 and $600 after the warranty period. However, the average annual maintenance cost is higher—between $900 and $1,200. With these prices, it appears that the Chrysler Pacifica ranks average or lower on the reliability scale for similar models on the market today.
What Are the Most Common Issues with the Chrysler Pacifica?
Below are some of the common issues associated with Chrysler Pacificas and the affected model years:
Cruise Control Defect
Some owners of the older Pacifica model years have reported issues with the cruise control system. A faulty wiring harness can cause a short circuit, potentially preventing the cruise control from disengaging, which poses a safety risk.
This defect actually led to a recall in 2018, affecting over 4.8 million vehicles, including the Pacifica. Chrysler advised owners to avoid using cruise control until the issue was addressed.
Affected Model Years:
- 2017
- 2018
Transmission Problems
Some Pacifica years have been reported to experience transmission issues, including slipping and jerking during gear shifts. Some owners have reported paying for expensive repair costs out of pocket, with estimates going up to around $9,000, typically occurring at 36,000 miles.
Affected Model Years:
- 2017
- 2018
Engine Ticking Noise
This issue has been reported in the 3.5-liter, 3.8-liter, and 4.0-liter V6 engines and is often caused by a broken retaining pin on the rocker arm shaft, which causes oil passage blockage.
Affected Model Years:
- 2004
- 2005
- 2006
- 2007
- 2008
Carbon Buildup
The 3.5-liter and 4.0-liter V6 platforms have also experienced valve carbon buildup, causing misfires and an illuminated check engine light.
Affected Model Years:
- 2004
- 2005
- 2006
- 2007
- 2008
Differential Failure (Very Rare)
There have been reports of differential failure, which can cause the vehicle to lose power and stall. The only affected model year is the 2021 Pacifica.
Battery Fire Risk (Chrysler Pacifica Plug-in Hybrid Minivans)
Stellantis, Chrysler's parent company, recalled approximately 24,000 Pacifica Plug-In Hybrid Electric Vehicles (PHEVs) from model years 2017 through 2021 due to potential fire risks associated with the high-voltage battery pack. Owners were advised to park outside and avoid recharging their vehicles until a software update was available.
The vehicles recalled included minivans that may have been previously remedied with a similar software update while later models have an improved manufacturing process.
Affected Model Years:
- 2017
- 2018
- 2019
- 2020
- 2021
UConnect Infotainment System Malfunction
Some Pacifica owners have reported issues with the Uconnect infotainment system, including freezing, black screens, and unresponsiveness. These problems can affect various functionalities, such as navigation and audio controls.
An investigation has been launched to review the possibility of filing a class action lawsuit on behalf of affected Pacifica owners.
Affected Model Years:
- 2017
- 2018
Paint Issues
Some 2017 Pacifica owners have experienced premature paint peeling and bubbling, particularly around the hood area. Once the paint peels, the exposed metal becomes susceptible to rust. Supposedly, the issue often begins at around 34,000 miles.
While a new paint job can resolve the problem, it can be costly unless covered under warranty.
What Are the Best Model Years for the Chrysler Pacifica?
Although the Chrysler Pacifica has mixed reviews online, some model years do stand out from the rest. These models are known to be the most reliable, with fewer reported issues and recalls, making them the best options for value-conscious buyers.
The model years of the Pacifica widely considered to be among the best include:
- 2019
- 2020
FAQ
How long do Chrysler Pacificas last?
With proper maintenance, Chrysler Pacificas can easily last 150,000 to 200,000 miles or more. This translates to 10-15 years of dependable service, assuming regular oil changes, tire rotations, and maintenance are periodically done.
Is the Chrysler Pacifica AWD?
Yes, the Chrysler Pacifica offers an AWD version. The new-for-2021 all-wheel-drive technology is standard on the Limited and Pinnacle trim levels, and optional on the Touring and Touring L.