In January 2011, Consumer Reports said that it won't advise to buy the 2011 Lincoln MKX and the 2011 Ford Edge because of low test scores, caused by the results of MyLincoln Touch and MyFord Touch technology. According to the magazine, the systems were to complicated, that they rather distracted the driver than kept his eyes on the road, and that they didn't always perform as promised. The situation may soon change though.
In a recent interview with Automotive News, Ford CEO Alan Mulally announced that the company spares no efforts to improve Sync and MyFord infotainment systems, and that they are aimed at eliminating the glitches that damaged Ford's reputation. When told of anecdotal tales of consumers who want to purchase a Ford vehicle but won't if they have to take MyFord Touch, Alan Mulally replied that after the upgraded version of the system is introduced, they might change their mind.
Ford plans to offer the new MyFord Touch on 80% of the Ford-brand lineup, and make it standard on all future Lincolns. With all the bugs fixed and with the system revised to become more user-friendly, a driver will be able to operate temperature, audio and other controls, keeping the hands on the wheel and eyes on the road.