LIMITED WARRANTY FOR STEEL BELTED RADIAL TIRES MANUFACTURED BY NEXEN TIRE
1. About the limited warranties
This limited warranty applies to the original owner of any new replacement tire for use on Passenger Car and Light Trucks only, bearing the Nexen Brand Name and DOT Serial Number and used on the same vehicle that it was originally installed on if the tire becomes unserviceable. (Commercial service excluded). This warranty applies to tires purchased after April 1st 2013. Tires purchased before April 1st 2013 are subject to the previous published warranty. Roadian HP Road Hazard Warranty applies to tires purchased after April 1st 2013. (Purchase invoice is required).
2. What is the adjustment policy and for how long?
Limited Warranty coverage is for a maximum period of 6 years(72 months) from date of manufacture. Any tire manufactured by NEXEN TIRE is warranted with free replacement against defects in material and workmanship for the initial warranty period which is the first 3/32” of original usable tread or within 24 months from the date of purchase (the cost of mounting, balancing and any other service charges including applicable taxes are required to be paid by the vehicle owner). After the ‘Free Replacement Policy’ expires if the tire is still within 72 months of date of manufacture, the amount of credit will be measured by the tread depth remaining on the tire.
3. What is not covered by this limited warranty
- Ride complaints after the first 3/32” of tread wear or replacement of 3 or more tires from the same vehicle will not be accepted.
- Road hazard damage (e.g. bulge, bubble, cuts, snags, punctures or tire repair, bruises, impact breaks, etc.)
- Premature or irregular wear due to vehicle mechanical deficiencies or failure to rotate the tires at recommended intervals.
- Tires used on any vehicle registered and normally operated outside the United States of America or Canada.
- Tire transferred from the vehicle on which they were originally installed.
- Damage from incorrect mounting or dismounting of the tire, incorrect application of load index, water or other material trapped inside the tire during mounting or failure to balance the tires.
- Damage from over or under inflation, overloading, fire, theft, defective vehicle mechanical conditions.
- Racing and off road use and misapplication of misalignments
- Ozone or weather cracking on tires after 4 years from the date of manufacture or other abuse, misuse, tire alteration, run flat.
- Any tires worn beyond the wear indicators. (less than 3/32” remaining tread depth)
- Flat spotting caused by improper storage or brake lock.
- Accident, fire, chemical corrosion, tire alteration or vandalism.
- Tire which D.O.T identification number and/or brand name removed intentionally.
- Loss of Time or use, inconvenience or any incidental or consequential damage.
- Tires used on Recreational vehicle(For camping and Motor homes etc) or in commercial service.
- Tires presented for warranty claim by other than the original purchaser. This warranty is not transferable.
4. To make a claim under this limited warranty
- Present your tires and the original purchase receipt to original purchasing shop or any NEXEN TIRE dealer.
- Complete and sign the NEXEN Claim Adjustment form provided by the dealer, keep a copy for your records and leave the tire with the dealer for warranty processing.
- Warranty adjustment will be determined based on the warranty that was in effect when the tire was purchased, as verified by the original purchase invoice
- Mileage Warranty claim must be presented with the required documents. (Original purchase receipt and rotation records)
5. Road hazard warranty for N7000, CP672, ROADIAN HP, Aria AH7, N’Fera RU5 and N’Fera SU1, ROADIAN HTX RH5(4ply)
Roadian HP Road Hazard Warranty applies to tires purchased after April 1st 2013. (Purchase invoice is required). NEXEN Tire covers new patterns for free replacement with comparable NEXEN Tire (N7000, N’Fera RU5, CP672, N’Fera SU1, ROADIAN HP, ROADIAN HTX RH5 (4ply) , Aria AH7 ).
Taxes and Service charge will not be included, if the tire is unusable due to non-repairable road hazard during the first 3/32nd of original tread depth worn or within 24 months from the date of purchase (whichever comes first)
Not Applicable / Not Valid Cases For Road Hazard Warranty
- After 3 / 32inch of usable tread depth
- Original Equipment tires
- Repairable tires
- After 24 months from the date of purchase
6. Tread-wear-mileage warranty
Some NEXEN Passenger tires are covered by a manufacturer’s limited warranty for tread-wear. To file a warranty claim for tread-wear mileage you must submit a tire rotation record showing that all tires have been rotated at least every 5,000 miles or 8,000km.
- If the tires are worn out evenly across the tread down to the tread wear indicators (3/32” or 1.6mm) before the warranty miles under the normal passenger use, the replacement price will be prorated based on percentages of the warranted miles for unused service toward the purchase of same tires. (see Mileage Warranty Adjustment Table)
- You are the original purchaser of the tires and have a copy of the original purchase invoice.
- The tires must be perfectly mounted and balanced at the time of installation purchase.
- The tires have been rotated and inspected by a participating NEXEN TIRE dealer Every 5,000 miles(8,000 Km) and the attached Mounting and Rotation Service Record has been fully completed and signed
- This warranty is not applicable for the tires have become unserviceable due to a condition listed under “What is not covered” by this limited warranty.
- This warranty is not applicable to original equipment tires.
7. Owner’s obligation
- At the time of purchase, the tires must be properly installed with proper air pressure and the wheels balanced. Every 5,000 miles, the tires must be rotated with the proper air pressure and the vehicle alignment checked.
- Any tire to be adjusted under the tread wear mileage warranty must be presented to the original purchase shop or an authorized NEXEN dealer.
- You must pay service charge relating to mounting, balancing, and any other service charges including applicable taxes.
- Submit a copy of the original purchase receipt.
- In order to take advantage of the tread wear mileage warranty, you must submit tire rotation records to verify that all tires have been rotated at least every 5,000 miles.
8. NEXEN dealer’s obligation
- Authorized NEXEN dealer must submit claim adjustment form with D.O.T. cut and photos showing tread area as well as damage area to NEXEN TIRE America Inc. to validate the claim.
- VIN(Vehicle Identification Number) or vehicle year, make and model must be written on claim form.
9. Tire Care and Maintenance Guide
Tire failure can result in serious damage and/or personal injury. To reduce the risk of tire failure we recommend the following :
- Maintain proper inflation pressure-do not use at under inflation or over inflation. Maintain inflation pressure at the level recommended by vehicle manufacturer.
- Wheel alignment and balancing should be checked at regular intervals.
- Do not overload tires. The maximum load carrying capacity is molded on the sidewall of the tire.
- Do not spin your tires excessively and avoid driving over curbs, potholes, obstacles and edges of pavement.
- Never drive on smooth(bald) tires. By law, tires must be replaced when 3/32" of tread depth remained, as indicated by tread wear indicator molded in the tread grooves.
- Check your tires frequently for any damage including scrapes, cuts, foreign objects, separations or bulges. If damage is found, do not attempt to dismount a tire yourself. Change damaged tire with the spare and contact your local authorized NEXEN TIRE dealer immediately.
- Do not drive in excess of speed limits allowed by law or the maximum speed justified by driving conditions.
- To achieve proper even wear and gain maximum tread life, tire rotation at regular intervals is recommended.