Having made a couple orders prior to this, I have never had an issue. In fact on a prior order customer service went above and beyond to make a sale to earn my business. With this order, it was a different story. Not sure who is at fault, CARiD or the manufacturer that shipped the order. I wanted to level out the rear of my 2015 Cadillac Escalade. I ordered the kit and it was shipped and arrived in a very timely fashion. The following Saturday morning I proceeded to prep the truck for the installation. I then found out that the shock relocation brackets were wrong. I did not contact CARiD, but rather found a local shop that was an authorized dealer for the parts I had ordered. Thankfully they had the correct brackets in stock and were able to do a straight swap for me. The only thing it cost me was the loss of a few hours on my first attempt to install them. In the end the truck looks amazing! Straight forward install, but wish the instructions were more vehicle specific. The auto-level bars don't unscrew (like the instructions say) but pull apart with a lot of force. FYI, the brackets pictured were the ones I needed, not the ones I got.
Posted by Mark (Gilbert, AZ) / February 07, 20182015 Cadillac Escalade