Guarantee and complaints
The products have been manufactured to a high standard and have passed various technical tests and safety tests. In order to preserve the high quality of the products, they must be installed, used, and maintained as per the guidelines of AST as described in the instructions provided together with the product. The incorrect installation, incorrect use, poor maintenance and/or alterations, or repairs carried out by third parties may have a negative effect on the quality of the products. AST is not liable for any loss of quality in the products caused as a result hereof.
AST guarantees the customer that when used normally and correctly, the products are free from defects, with regard to their material or workmanship. In the event that the product is nevertheless defect, the customer who is a consumer may invoke the guarantee. For other customers, a warranty period of two years will apply. In no event shall any warranty apply for products used for abnormal uses, such as motorsport and/or autosport, and all its various disciplines.
In the event of a defect product, it may be returned to AST. It will decide whether it will repair or replace the product or refund the sum paid for it.
Liability
AST will never be liable for any indirect loss and/or damage suffered by the customer, including consequential loss, loss of turnover and profit, loss of data and non-material loss and/or damage, relating to or arising from the agreement or the use of the products. Nothing in this agreement shall exclude or limit liability other than as permitted by applicable laws.
Force Majeure
Notwithstanding anything contained in the general conditions and/or agreement, if total or partial performance will be delayed or rendered impossible for AST by virtue of any reason whatsoever beyond its reasonable control (including war, invasion, act of foreign enemy hostilities, civil war or strife, rebellion, strikes, lockout, or other industrial disputes or actions, fire, flood, epidemic, earthquake, explosion, decision of any court or other judicial body of competent jurisdiction, acts of God, acts of governments or other prevailing authorities or defaults of third parties) (“Force Majeure Event”) then such non-performance will be deemed not to constitute a breach of the general conditions and/or agreement. Should any Force Majeure Event continue for more than two months then customer may terminate this agreement with immediate effect.