help zone
Need Help?
Having any troubles or don't know what to do, while selecting or purchasing automotive accessories through our store, then visit our Online Help Zone, where you will find answers and solutions for all possible questions, related with product info, ordering procedure, etc. All you need is to select an appropriate section above and wipe away all confusions at once.
CARiD.com wants our customers to be happy from shopping with us. That's why we provide you with the top level of customer service support. Your comments and suggestions are valuable contribution for CARiD.com as it leads us for the better service, increasing customers' satisfaction from their purchase. You may contact us via phone, email, or live chat and we are always ready to help!
Every customer is offered to create his account at carid.com in order to commit purchasing and for more effective collaboration. It is your private area, where you can buy car accessories, change or cancel your order, follow up order status and get the support as authorized customer. To create an account you will need to pass an easy and user friendly registration procedure. After the confirmation has passed you may start enjoying the great service, CARiD.com provides for its customers.
To confirm your order is properly processed, CARiD.com offers a useful tool that helps our customers to track up their orders and monitor the processing phases those orders are at the moment. With Order Status tool you can get an actual information about your order, perform changed and be aware about everything that occurs your purchase.
In order to insure a fast and safe delivery we use FedEx, DHL, USPS, & UPS Ground/Air shipping services. Available shipping methods may vary for different type of products. If the merchandise you purchase is in stock, it is guaranteed to be shipped the next business day, after which its delivery can be tracked through the FedEx, DHL, USPS, & UPS websites. On the average, orders shipped via FedEx Ground & UPS Ground arrive in 4-6 business days.
If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order. After we accept your return, you will be issued a refund via the same payment method as you have originally used to place the order (credit card, Paypal, eBillme, or check). The refund amount will compose of the original purchase price minus shipping charges and applicable restocking fees.
CARiD.com values the trust you place in us and recognizes the need for appropriate protection and management of the personal information you share with us. CARiD.com gathers customer information as needed to provide service, communicate offers on merchandise and services which we believe will be of interest to you and to administer our business.You may access, update or delete any personal information you submit to the web site by contacting us using any of the contact points.
CARiD.com is a licensee of various Web Privacy organizations like TRUSTe, McAfee Secure and VeriSign, whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. CARiD.com’s internet transactions are conducted via secure server connections. This includes the transfer and receipt of your personal information. Our physical location is protected against loss, theft or misuse of information via appropriate security measures as well. SSL Encryption is used to ensure your credit card information is secure.
We offer one of the best PRICE MATCH guarantees on the market to date. To be eligible for price protection, you would need to contact our sales offices directly via telephone. Web sales are not instantly eligible due to the nature of the purchase being without a sales representative. If you must place the order via the web, please make sure to contact us within 24-48 hours after point of purchase to be eligible.
CARiD.com has various discount programs for volume buyers and car parts dealers. If you are a company or club interested in purchasing several products at a time or would like to establish a wholesale account, then you will need to contact us via phone or email and fill in the distributor application form. We will review the request and respond promptly via email or telephone.
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