Hatteland Display warrants that the Products shall substantially conform to Hatteland Display’s specifications and be free from defects in design, material and workmanship for a period of 12 months, calculated from the date of delivery.
The warranty does not extend to any implied warranty of fitness for a particular purpose or use, irrespective of whether such purpose or use has been communicated by the Buyer to Hatteland Display or not.
Hatteland Display does not warrant that its Products conform or comply with any requirements with regard to functionality or compatibility, or other technical or operational features or criteria, which are not a part of or derived from Hatteland Display’s product specifications. It is the sole responsibility of the Buyer to ensure that the Products meet the Buyer’s (or third party’s) individual requirements and expectations, e.g. through
product assessment or testing.
The warranty shall only apply to Products with intact warranty seal which have been handled, stored, installed, used and operated properly and in accordance with applicable user manuals, other operating instructions provided by Hatteland Display and generally accepted industry standards.
The warranty on Hatteland Display’s computers (excluding panel computers) shall not be affected by a an upgrade or option installed by the Buyer or third party, unless the computer in question is damaged or defective as a result of either the installation itself or the use or operation of the installed upgrade or option.
The warranty shall be for the benefit of the Buyer only. The warranty does not extend to the Buyer’s customers, agents or representatives, or to other third parties. Hatteland Display shall, at its option and within reasonable time, either repair, replace or refund defective or non-conforming Products covered by the warranty.
The warranty constitutes the entire liability of Hatteland Display towards the Buyer with regard to defective or non-conforming Products.
All Products being “dead on arrival” (“DOA”), and Products with similar obvious and significant defects, will be replaced by Hatteland Display provided that the Products in question are in stock.
The warranty does not cover any form of on-site or onboard repair or servicing. The Buyer’s costs and expenses related to a warranty claim, including labour, mounting, dismounting and installation/de-installation costs, are not reimbursed or covered under the warranty.
Certain phenomena, variations and characteristics related to the Products shall not be deemed to constitute defects comprised by the warranty. Notwithstanding the general warranty terms stated above, the following warranty exemptions shall apply:
The warranty shall be excluded and not apply to any problems, imperfections or defects caused by
- the use or operation of Products in an unusual or irregular system, application or environment, or use or operation of Products in a manner contrary to recommendations given by Hatteland Display,
- modifications or alterations made to the Product by the Buyer or any third party,
- maintenance of the Products performed by the Buyer or a third party, or lack of adequate maintenance,
- exposure to extraordinary or unusual physical or electrical stress,
- normal wear and tear and aging of components, including normal color shift and gradual brightness degradation.
Exemption related to LCD monitors
The occurrence of certain “dot-defects” (i.e. bright or dark spots on LCD panels, often referred to as “pixel defects”) is unavoidable when using thin-film-transistor (TFT) technology. Therefore, dot-defects within the acceptance criteria set in Hatteland Display’s “Pixel Defect Policy” shall not be deemed to constitute a defect and shall be excluded from the warranty.
The Buyer shall at all times bear the sole responsibility for ensuring backup of all data relating to the Products, including data backup relating to applications and operating system software. Relevant data must be backed up and stored by the Buyer before a warranty claim is made. Hatteland Display shall have no liability for loss of any data or information while Products are in Hatteland Display’s or a third party’s possession during a warranty claim process.
Backlight modules (LED and CCFL)
Brightness on LED and CCFL backlight systems will be reduced when the backlight is turned on and the product is in use. Such components are deemed to have a useful operating life as long as backlight intensity is higher than 50% of original intensity. Accordingly, the warranty does not cover LCD or backlight unit replacement if the backlight intensity and performance is reduced from its original value or performance as long as
minimum 50% of original intensity is maintained.
Glass, Anti-Reflective (AR) Coating and Color Differences
Hatteland Display may purchase and use protection glass from several different suppliers and manufacturers. Various manufacturers are using different technologies for surface treatment, including AR coating, which might result in minor differences between identical or comparable Products with regard to the color of reflected images. Such variations shall not be deemed to constitute a defect, and will not be accepted as a warranty claim.
Exemptions related to hard disk drives (HDD) and solid state drives (SSD)
The ability of ordinary rotating hard disk drives (HDD) to sustain physical impact is limited, typically with regard to vibrations and/or mechanical shock. Hence, the warranty shall not apply to failures on HDD or the Products caused by irregular, unusual or extensive vibrations and/or mechanical shock. Solid state drives (SSD) have limited life with regard to write endurance. Failures on SSD or Products caused by too much data written to disk, compared to the relevant SSD product specifications, shall not be covered by the warranty. Hatteland Display reserves the right to use S.M.A.R.T register data to determine whether the HDD or SSD in question has been exposed to irregular physical conditions or use, e.g. mechanical shock or excessive amount of data written to disk.