AirREX warrants that its Products will be free from defects in material and workmanship for 1 year from the date of purchase by the Original Purchaser. This warranty does not apply to any Products that have been subjected to misuse, mishandling, misapplication, neglect (including but not limited to improper maintenance), improper installation, or alterations.
All products sold by AirREX USA or its Authorized Distributors will be free from defects in materials and workmanship when used on car and light truck applications under normal operation conditions. We will warrant applicable air suspension components for the first year of purchase from the customer's receipt. Warranty claims will be honored only on items purchased from AirREX USA or its Authorized Distributors. Warranty claims or returns will not be honored for items that have been installed improperly and/or altered from original.
The warranty does not cover shock absorbers that are to be used in racing applications. Exterior finish on all AirREX USA products is not considered a valid warrantee; consumers are responsible for the maintenance of paint, powder coat, anodized, polished aluminum and/or chrome or plated finish. Rusted shock rods will be denied as a warranty claim; consumers are responsible for the upkeep and maintenance of the shock rods.
The consumer will be responsible for the removal and freight costs both to and from AirREX USA or the Authorized Distributor from which the product was originally purchased. Proof of purchase is mandatory in order to receive warranty replacement; original invoice from AirREX USA or the Authorized Distributor from which the product was purchased must accompany the product in question for warranty.
AirREX USA or its Authorized Distributors has the right to refuse a warranty claim if procedures are not met by the original consumer. All returns must have an R.M.A. approval from AirREX USA prior to shipping direct to the AirREX USA facility. Exclusions from this warranty are sales outside of the United States, the finish, dents, rust, or any condition caused by abnormal use or neglect.
No warranty whatsoever will be valid if the defect was caused by the customer's abuse, negligence, and/or mishandling. All merchandise sold by AirREX USA is only subject to the manufacturer's warranty, if any, and are subject to the submission to the manufacturer for approval of repairs or replacement of merchandise. If you receive a defective item(s), please contact us for return details. Customer however will be responsible for shipping and handling fees. No labor or inconvenience maybe included in any claims. There is no warranty on electrical parts and internal engine or turbo parts.
AirREX USA requires the installation of an air pressure gauge with all AirREX struts. Optimally, the gauge should read pressure at all four corners and the tank. An air pressure gauge is to help the driver know the pounds per square inch (psi) reading of each bag, this is to avoid too little or excessive air pressure while driving. Either too low or excessive air pressure can cause damage to the bags or air struts. Warranty will not cover any damages caused by excessively low or high bag pressure.