All Road Armor products are warranted to the original purchaser at the time of purchase and for the lifetime of the product after the purchase date against any structural defects. It warrant to you, the original purchaser, that our products and all parts and components are free of defects in material or workmanship. The word "defects" as used in this warranty is defined as any imperfections which impair the use of the product for which it was intended. Warranty is expressly limited to the replacement or repair of such products and components, and Road Armor will have a reasonable amount of time to remedy said defect. This warranty applies under conditions of normal and proper use. The warranty does not cover defects caused by improper assembly or disassembly defects occurring after purchase due to intentional damage, product modifications, and exposure to the elements, misuse, abuse or negligence and labor or assembly costs. Road Armor will warranty the powder coating for a period of 90 days from the ship date. After the 90 day period Road Armor will not warranty the finish of our products due to exposure of natural elements, and normal wear-and-tear.
All implied warranties, including the warranty of merchantability shall not extend beyond the duration of the written warranty stated above. This warranty is non-transferable. Road Armor's liability is expressly limited to the costs of material for repair or replacement of defective goods and in no event will Road Armor be liable for incidental or consequential damages resulting from use/miss-use of the product.
Any claims made under this warranty must be accompanied by the original damaged product, and written description of the damage and how it happened, and a copy of the original invoice at the time of purchase. The customer is responsible for all shipping charges in warranty claims. Once the warranty claim is approved Road Armor will fix or replace the product at no additional charge.
Additional Freight Surcharge Policy
Road Armor does its best to provide accurate freight quotes at the time of sale. We rely on you "the customer" to provide us with accurate details of the delivery point of your requested shipment. All of our freight quotes are given with the notice that the address being provided is either a residence or business with a forklift or shipping dock. We have also had customers be untruthful as to the nature of the address being provided which has resulted in additional fees being charged to the shipment by the carrier. Based on the above; Road Armor reserves the right to charge you "the customer" additional fees associated with the surcharges passed onto us from the freight carrier for your order. This includes limited access fees, residential delivery fees, liftgate fees, fuel surcharge fees, and delivery notification fees. The charges will be charged against the credit card you are providing at the time of sale, and by signing this agreement you agree to the terms said forth above.
Terms of Receiving the Product
Before you sign for the shipment, inspect all cartons for visible damage and note it on the bill of lading. Even if no exterior damage is visible, open all packages immediately and inspect for damage or shortages. We cannot be held liable for any shipping related damage after you have signed for the shipment. If you find that damage was done, immediately note it on the BOL and notify the delivery person for the freight company to start a claim and request an inspection. They will pick up and return the product to us for replacement. You must repackage all the items the way you received them with all packing and crating materials in place.
If there was a problem with the configuration of the product versus what was ordered do not sign for the product at all. Contact us immediately. If you sign for the bumper you have 48 hours to contact us so that we may schedule a pickup in order to ship the bumper back to rectify any problems.