TomTom Navigation Systems

How do I get the latest version of TomTom HOME?

To ensure that you have the latest TomTom HOME version available for your device, do the following:
1. Run TomTom HOME and make sure you are connected to the Internet.
2. Click on Help > Check for TomTom HOME Update.

Voice stutters during navigation

This issue has been resolved with the latest application update: 8.302. You will simply need to update your device to the latest application via TomTom HOME.

Charging your TomTom

All TomTom devices can be charged with the car charger supplied with the product.
If you only charge your TomTom while it is in use, it may not charge to capacity. To fully charge your TomTom, it is best to charge the device indoors.
Most newer TomTom products can be charged directly through USB, simply by connecting the USB cable or dock to your computer. With the exception of the RIDER, all TomTom devices have a green LED on the front, top or bottom of the device that is lit when the device is connected to a power source and actively charging. If this light is lit on your TomTom, then you know the device is charging.
The battery in your TomTom cannot be overcharged. The battery will cease power transfer on it's own, when charged to capacity.

Checking your battery status

1. In the navigation view, tap on the gps signal strength bars in the lower-right corner.
2. This will take you to the Status summary screen. Your battery's charge is indicated in the upper-right corner of this screen.
When your TomTom is connected and charging, this will be indicated in the Status summary screen.
Your TomTom device will alert you when your battery is low by flashing a low-battery icon in the lower-left corner of your device.

Changing the volume

A hidden shortcut to the volume bar is available on the main screen of your TomTom. To access the volume bar simply tap in the lower-left corner when in the navigation view:

Tap on the volume button and move it left or right to change the volume:

You can also change the volume of your TomTom through "Volume preferences" inside the preferences menu.

Changing the time

1. Go to "Main Menu > Change preferences":

2. Tap on the right arrow until you see "Set clock". Tap on "Set clock":

3. Choose your clock format and tap "Done".
4. Use the arrows to set the time and then tap "Done".

My TomTom is set to a foreign language, how can I change the language?

First, you will need to reset the unit.
1. Once reset, turn your unit back on and you should eventually see the following screen. Tap in the lower-right corner to continue.

2. Tap in the center of the next screen to access the "Main Menu".

3. Tap on the blue wrench icon to access "Change preferences".

4. Tap on the right-arrow until you see the following Change language icon (designated by 3 flags). Tap on this icon.

5. Now simply tap on your language preference. You will be prompted to confirm your selection. Choose YES to confirm and NO to choose a different language.

When I update my maps, will I keep all of my saved Favorites and settings?

No. The new map will not include your map settings (Favorites, Recent Destinations, etc). If you would like keep your existing map settings for use with the new map, you will need to transfer these settings.

Clearing your route

Whenever you create a new route your previous route will automatically be cleared. If, for whatever reason, you want to clear your current route without creating a new route, there is a menu option you can use.

Depending on which model TomTom device, there will be one of two ways that you can clear your route. See below for instructions:

Main Menu.
1. In the Main Menu, select Clear route.

Route summary screen.
1. Tap in the bottom-right corner of the driving view.

2. Tap on Clear route at the bottom of the screen.

With the route cleared, the TomTom will simply show your location on the map as you drive, but not provide any navigational instructions.

Where can I find my device code?

The device code is a code of 10 digits. It is shown on the version screen of your device.

1. Tap the bottom right corner in the driving view.

2. Tap version.

3. The device code is shown on the version screen.



When you activate your software manually, the device code is shown on your screen, at the time of activation.

How do I protect my TomTom with a password?

1. Run TomTom HOME and connect your TomTom to your computer.
2. Click Operate my Device in the HOME menu.
3. At the navigation view, click in the center of the screen.
4. From the Main Menu in your device, click Change preferences.
5. Click Set owner. You may have to click the arrow until you reach the page where Set owner is shown.

If you cannot find the option for Set owner, make sure that all icons are shown on your TomTom device. Tap the icon Show ALL menu options..

6. First, you will be asked if you would like to enter or change your address/contact details. Your address and contact details will be shown at device start-up.
7. Next you will be asked if you want to protect your TomTom with a password. Choose Yes.

8. To set the password, enter a 4-digit password twice.
The next time you start your TomTom device, you will be prompted to enter your new password.

Can my TomTom show me the speed limit for the road I am on?

To help you drive more safely, your TomTom can show you the speed limit for the road on which you are traveling. The speed limit is shown next to your current speed. When you drive faster than the speed limit, the speed limit is shown in red. If you drive considerably above the speed limit, the speed limit flashes in red. Information about speed limits is included with the latest maps (version 6.5 or higher) and is not available for all roads.

You should always be aware of local speed limits. The speed limit may change and the information your TomTom displays may not always be correct. TomTom is not liable for errors in the maps and accepts no responsibility for users caught breaking the speed limit.

To enable this feature, go to Change preferences > Status bar preferences and check the box next to Show max speed next to speed. When available, this will display the local speed limit next to your current traveling speed.

Using a memory card for additional maps?

If you need to install an additional map on a new memory card, we advise that you choose a memory card with enough memory to store your maps and any additional information such as applications, voice files, points of interest, etc.

Check the size of the map you want to install. Keep in mind that the available size on a memory card is less than the size mentioned on the card. Example: A 1GB memory card usually has about 970 MB available space.

Read speed
We recommend that you buy a memory card with the highest available read speed.

Resetting your device (soft-reset)

In rare cases, your TomTom device may not start correctly or may stop responding. If this happens, try resetting your device. A reset does not delete any data.

TomTom device frozen or looping

If your device freezes at the start-up screen after you turn it on or your device is looping, the TomTom application may not be installed properly. Remove the current application and then reinstall the TomTom Application

Factory reset your device (hard reset)

To reset your device to factory settings, go to Main Menu > Change preferences > Reset factory settings.

If you do not have this menu option available, you will need to first select Show ALL menu options, located in the Change preferences menu.

This reset will delete all user settings: Favorites, Recent destinations, etc. You may want to backup all of your user settings prior to performing this reset.

Where can I download TomTom product manuals?

TomTom manuals are conveniently available from downloads page:

A printed version of the User and Quick Start Guide is included in the product box.

Device not connecting to computer

Under normal circumstances, the moment you connect your TomTom device your computer, your device should ask "Do you want to connect to 'Computer'?". Once you tap YES it should connect to the computer. You may run TomTom HOME if it does not start automatically.

Setting up your mobile phone with your TomTom

To use some TomTom PLUS services, you need a wireless Internet connection via GPRS, EDGE or UMTS. Your device either needs to be able to do this itself or it needs to be able to connect via Bluetooth to a device that can do it. For compatibility information, please visit:

For TomTom NAVIGATOR 5/6, you will need to check with your PDA supplier or service provider. Most GSM phones support Bluetooth and GPRS.

To pair your phone with your TomTom:
1. Go to the Main Menu of your TomTom and tap on Mobile phone or Manage phones. Tap YES at the first screen.

Do not tap YES at the next screen right now.
2. On your mobile phone: turn on Bluetooth and make your phone 'discoverable' or 'visible'.
3. Tap YES on the TomTom device once your mobile phone is visible in Bluetooth.

4. The TomTom begins searching for phones.

5. Tap on your phone to select it from the list of Bluetooth devices found.

6. The TomTom will begin the pairing procedure with your phone.Your mobile phone should ask you if you want to accept the pairing request from the TomTom device. Be sure to accept the request and enter the passkey (0000). You may need to accept the request and enter the passkey more than once.

7. When successfully paired, you should see the following screen. This indicates that hands-free has been setup.
Tap Continue.

Tap Continue again.

8. If you only want to use hands-free calling, tap NO. If you want to also setup the wireless data connection, tap YES.

Wireless data connection

1. The TomTom will now begin setting up your mobile phone's wireless data connection.
2. If prompted, select your phone model or service provider from the list provided by the TomTom device.
3. The TomTom will attempt to automatically setup the connection.

4. If setup successfully, you will see the following message:

Logging in to your account

1. If your data connection was setup successfully, you will be prompted to login to your TomTom account.
2. Enter your login information, email address and password to login:

3. Tap Continue.

Using your mobile phone

To use hands-free calling, tap on the Mobile phone icon in the Main Menu.
Here you can make make a call, redial a number, read/write text messages*, transfer your phonebook to your TomTom*, change your phone preferences and also manage any phone(s) that you have paired with the TomTom.

From the Main Menu tap on TomTom Traffic or TomTom Services to access services for use with your wireless data connection.

*Feature not available with all mobile phones.

Why do I sometimes find map errors in TomTom products?

It is estimated that 10-15% of the road network changes every year. There is also inevitably some human error/subjectivity in the creation of a digital map. All of which means that maps must be constantly maintained to keep the level of map errors as low as possible. Tele Atlas has extensive survey teams constantly surveying new roads, changed roads, POI positioning and accuracy, map errors, etc. Each change and fix is then checked before being built into the next map release. TomTom predominantly uses Tele Atlas maps, then compiles the map vendor release (i.e. compresses it into a TomTom proprietary and specific format) and has it error-checked by TomTom's own Quality Assurance team. This complex and labor-intensive process can mean it is several months before a map vendor's new release is ready and fit for use in a TomTom product.
TomTom publishes four new map releases for customers per year, and by only using the latest available map releases from map vendors, TomTom ensures its customers always have the most recent map release in their newly purchased product. And all TomTom products are updatable. That is, the maps can be replaced with later map releases or added to with additional map regions.
Due to the high frequency of new map releases, there is a small chance that a new map is released between the production of a TomTom and the date that it is sold in retail. TomTom's recent products therefore come with a Latest Map Guarantee to allow users to check whether there is a more recent map release available. If a more recent map is available within 30 days of using the device, the user can download it at no charge via TomTom HOME.
TomTom has also introduced the unique and patented TomTom Map Share technology. Map Share revolutionizes electronic mapping by allowing users to instantly make corrections to the maps on their devices. These corrections take effect immediately. Corrections can also be shared with the entire TomTom community through TomTom HOME, making it possible to benefit from the local road knowledge of millions of other drivers.

What is TomTom Map Share?

TomTom Map Share is a unique technology that enables you to add to, update and personalize your maps instantly. It also lets you share and benefit from other users' changes - daily, automatically and easily via TomTom HOME. TomTom Map Share technology means TomTom drivers can always have the most up-to-date maps at their fingertips.
Every quarter, TomTom releases the latest maps from the world's leading map suppliers. This ensures you get the most up-to-date and reliable map whenever you buy a TomTom device or a new map. But because we live in such a dynamic world, the pace of road network changes may even be ahead of the latest map release. That's why TomTom now enables its users to add changes to their maps.
With the revolutionary Map Share technology, TomTom users can make instant corrections to their own map and receive corrections from the entire TomTom Map Share community for at least 12 months - all for free. And by regularly replacing your map with the latest release, you'll be able to continue to keep your map up to date with your own improvements and with help from the TomTom community.

Is my map up to date?

To see if you have the latest map installed, first check which map version is currently installed on your device.
Once you know your current map version, you may use TomTom HOME to see if there is a newer map available:

1. In HOME, click Add Maps.

2. If a newer version of your map region is available, it is listed as Online.

3. You can click on More info... to view the version of the new map.
4. Select Buy to purchase the map.

Before you purchase a map, you may be prompted to join the Map Update Service.

Before purchasing a map that may be too large, connect your device to TomTom HOME and use Show contents of my device to check your available memory.

Why can't my TomTom connect (bond) to my mobile phone?

Please ensure that the Bluetooth function of your mobile phone is ON and the phone visibility for other devices is set to "visible", "shown to all" or "discoverable".
Most phones have a limited discoverable timeframe so you must complete the pairing procedure within this timeframe. In all cases, your phone must remain discoverable in Bluetooth and allow the TomTom to connect to it. Attempts to connect to the TomTom with the phone will be unsuccessful.

For further instructions about these Bluetooth settings please refer to your phone's user manual.

What is QuickGPSfix and how does it work?

TomTom QuickGPSfix helps your TomTom PND to find your current position very quickly. To find your current position, your TomTom has to receive GPS signals from at least 4 GPS satellites. The GPS signal tells your TomTom exactly where to look to find the right satellites. Using this information, your TomTom can work out where you are located.
As each GPS satellite only broadcasts a signal every 30 seconds, it can take some time for your TomTom to work out where you are. And if anything gets in the way of the signal, like a tall building, the signal will be weak.
Using QuickGPSfix, your TomTom downloads information about where the GPS satellites will be for the next 7 days. Your TomTom can then calculate where you are very quickly and with only a weak GPS signal.
There are two ways to get QuickGPSfix data:
1. Using TomTom HOME
When downloading updates, TomTom HOME will automatically download QuickGPSfix once every 7 days.

2. Over-the-air (OTA)
If you have a TomTom LIVE product or a compatible Bluetooth phone and wireless data connection you can download QuickGPSfix by tapping on QuickGPSfix in the TomTom Services menu.

QuickGPSfix is not available for Navigator.

How can I register for the monthly TomTom newsletter?

TomTom launches new products, promotions, and services all the time. Get informed earlier than others by subscribing to our free monthly newsletter.
1. To sign-up simply login to your MyTomTom account and click on My Profile.

2. Under the Profile tab click on Edit My Profile.
Select the box to indicate that you wish to subscribe to the newsletter and also agree to the terms and conditions. Then just choose your language and the newsletter for your product and click on Update.

How can I submit feedback about map data?

All map feedback is now processed using Map Share technology directly through your TomTom device.

How do I install photo's, mp3's & audiobooks to my TomTom GO?

All newer TomTom devices already have a folder on the device for MP3's (mp3), Audiobooks (audiobooks), and Pictures (photos).
Simply copy your files into the correct folder: * MP3's into mp3; * Audiobooks into audiobooks; * Pictures into photos.

If your TomTom device is capable of reading an expansion card, you may also create these folders on a separate SD card for use with your TomTom device.

Media, such as audio and pictures can be accessed on you TomTom via Music and Media in the Main Menu.

Do I need a computer to install new maps?

New maps can be installed in three ways:
1. Downloadable maps.
Maps can be very large files. Although some maps can be downloaded directly to your TomTom device (using a wireless data connection), we recommend downloading maps to your computer using a broadband connection.
After downloading a map, use TomTom HOME to install it on your computer. See below for a list of operating systems that are supported by HOME.
If you decide to download a map directly to your device you will need a GPRS-ready mobile phone equipped with Bluetooth and a wireless data connection, for example a GPRS subscription with your mobile phone operator. Note that not all phones or PDAs support Bluetooth or GPRS.
2. Maps on preinstalled memory card (SD card).
You do not need a PC if your new map is on a memory card. After fully charging your TomTom GO/RIDER/ONE, insert the supplied memory card (SD card) into your TomTom device and start navigating!
3. New Maps on DVD.
For maps supplied on CD/DVD, you must have a computer with a CD or DVD drive.
The CD/DVD that contains your new maps includes TomTom HOME. You can then use HOME to install your new maps.

Do TomTom PLUS Services generate additional costs when downloading them with a mobile phone?

To use real-time TomTom PLUS services (Traffic, Weather) or extra downloads, you can use your mobile phone. Mobile operators generally charge you for data you download via GPRS, EDGE, or UMTS. Rates for retrieving data while roaming internationally are often charged at a higher rate. To avoid additional costs via your mobile operator we recommend downloading large files via TomTom HOME and not via your mobile phone. For example, download a map from our portal before you go on a trip.
Check with your mobile operator for details of data charges. Many operators offer data bundles at cheaper rates. The information that is exchanged between the Traffic Server and your device is minimized through compression and smart filtering algorithms so that communication costs are minimal.

How can I create more free space on my TomTom device?

To create more free space on your TomTom device, you can delete files from the memory card or internal memory that you don't use. For example, voices in foreign languages.
You can use the Remove items option in TomTom HOME to remove items from your TomTom device.

We recommend making a backup before you delete any files from your TomTom device. When deleting maps from your TomTom it is important that you have a backup. Otherwise, you will not be able to install the map again.

Your TomTom device must have at least one voice, one map and the TomTom application installed to function properly.

Not enough room on my TomTom to install an additional map

Due to memory limitations, some TomTom devices may not have the capacity to hold more than one map without first deleting your original map. Before you delete your original map, it is important that you have a backup of your device. A backup will save your existing map to your computer so that it can be restored to your device at any time.
To create room on your device, use the following instructions:
1. Backup your device and map.
2. Delete your existing map.
3. Download and install your new map.
When you need to restore your original map, simply restore the original backup that you made in Step 1.

How do I backup my TomTom?

The easiest way to make a backup of all the contents of your TomTom device is by using TomTom HOME. You can make one backup per device and store it on your computer. When you make a new backup, the old backup for that device is overwritten.
1. Connect your TomTom device to your computer and run TomTom HOME.
2. In HOME click on Back up and restore.

3. Click Back up my device and then
Do not disconnect the device until the backup has finished.
4. When HOME has completed the backup, click Done.

How do I delete items from my TomTom?

If you want to install an updated item on your TomTom device, you can create more space on your memory card or hard disk by removing any existing versions of the item (e.g. an older map) using TomTom HOME.
If you haven't already done so, you need to download and install TomTom HOME.

TomTom HOME is not compatible with NAVIGATOR 5/MOBILE 5- or earlier versions of these products.

1. Connect your TomTom device to your computer and turn it on. If you are asked if you want to connect to your computer, tap YES.
2. Click Remove items in TomTom HOME.

3. Select the items you want to remove.

Important: Never delete a map without first making a backup of the map!

4. Click the next to Maps and then select the map you want to remove.

5. If this is the only map on your device, you will receive the following message. Click Yes to continue.

6. Click Remove selected items

You will be prompted to confirm the items you want to delete, click OK to confirm.

7. You will be prompted to make a backup (copy) of the items you wish to delete. Choose Continue to copy them to your computer or choose Don't copy to skip this step and proceed to deleting the item(s).
8. HOME will proceed to copy the item to your computer (if you selected Continue) and then remove it from your device.
You can use these above steps to remove any item from your TomTom device.

Updating TomTom

When you update your TomTom through HOME you are able to download many different updates including, new applications, voices, QuickGPSfix, MapShare updates, and much more. For instructions on how to update your TomTom, see below.

Before you begin, make sure that you have TomTom HOME installed.

1. Connect your device to your computer. If you are prompted to connect to your computer, tap YES.
2. By default, HOME will automatically run and check for updates when you connect your device.
3. If HOME did not run automatically, run it now.
4. If HOME doesn't check for updates automatically, click on Update my device.

5. If you are not already logged-in, you will be prompted to do so now. If you do not have an account you can create one in HOME now.
6. All of your updates will be listed in the next screen. Click on Update and install to install your items.

If there are any application updates, these will be shown here as well

7. When HOME has finished downloading your updates click Done.
8. Properly disconnect your TomTom from your computer before removing it from the USB cable/dock.

Restoring a backup

To restore a previous backup, follow these instructions:

You cannot restore a backup unless you have first created a backup of your device.

1. Connect your device to your computer and run TomTom HOME.
2. Inside HOME click on Back up and restore > Restore my device.

When you restore a backup, the content of your TomTom device is first deleted and then the backup is copied to your TomTom device. You will lose any items you have added to your TomTom device or any changes you have made on your TomTom device since you made the backup.

3. Click on Restore now.
4. TomTom will notify you when the restore has finished. Once complete, click Done.
5. Use Device > Disconnect Device before you remove your TomTom device from the USB cable/dock.

Disabling Mac OS X Spotlight

In some cases, Mac computers can cause problems with TomTom devices while indexing the files that are installed on the connected drive. This Mac feature is called Spotlight and it enables the indexing of drives to allow users to search and find files.
Unfortunately, it stores this index file on the device itself, which takes up some space, depending on the amount of data being indexed. The larger the amount of data on the drive, the larger the index file.
Disabling Spotlight on your TomTom device may resolve certain connection issues. To disable Mac Spotlight from indexing a TomTom device, use the following instructions:
1. Connect the TomTom device to your Macintosh computer.
2. Click on the Mac symbol in the upper-left corner of your Mac and select System Preferences....

3. Click on Spotlight.

4. Select Privacy and then click on the plus symbol below to add devices.

5. Choose the TomTom from the device list and then select Choose.

6. Add the TomTom drive.

If using a memory card, be sure to add this as well.

7. Once finished, the TomTom will no longer be indexed by the Spotlight program.

How do I make a map correction using Map Share?

To make map corrections, go to Correct a map error in the Main Menu of your TomTom device. You can also add a quick menu option for map corrections in Correction preferences.

What are the system requirements for HOME?

TomTom HOME Version 1
* Windows XP, 2000 or Vista (latest service packs recommended)
* 500 MHz processor or better
* 128 MB RAM
* Internet connection (preferably broadband - DSL/Cable/LAN) for downloading updates maps or services
* Internet Explorer version 5.0 or higher
* Mac OS X 10.3.9 or higher
* 500 MHz G3 processor or better
* 128 or 256 MB RAM or more
* Internet connection (preferably broadband - DSL/Cable/LAN) for downloading updates, maps or services
* TomTom HOME software is a 20MB download requiring 30MB of disk space when installed

TomTom HOME Version 2
* Windows 2000, XP or Vista (latest service packs recommended)
* Pentium III or higher
* 256 MB RAM, 512 recommended
* Internet connection (preferably broadband - DSL/Cable/LAN) for downloading updates, maps or services
* The TomTom HOME software is a 20MB download requiring 50MB of disk space when installed
* Content downloads require additional storage
* Mac OS X 10.4 or higher
* 500 MHz G3 processor or better
* 256MB RAM
* Internet connection (preferably broadband - DSL/Cable/LAN) for downloading updates, maps or services

Enable/disable Advanced Lane Guidance

Advanced Lane Guidance is enabled by default. To disable this feature go into Main Menu > Change preferences on your TomTom.
If Advanced Lane Guidance is enabled you will see the following screen. Tap on Hide lane images to turn off this feature.

If Advanced Lane Guidance is disabled you will see the following screen. Tap on Show lane images to turn on this feature.

Can I change the battery in my TomTom device?

No, the battery on your TomTom device cannot be changed. We recommend that you first attempt to charge your device for a minimum of 2 hours and then attempt to reset your device.
Don't forget that you can use your TomTom device in the car with the car charger and at home with the home charger or home dock even if you are having a problem with the battery.

How do I switch maps?

To switch a map, use the following instructions:
1. Go to Main Menu > Change Preferences > Manage maps.

2. Tap on Switch map.

The map that is currently highlighted is the map you are now using.

3. To switch maps, simply tap on the map that you wish to use.

If fewer menu options are shown you can go directly to Switch map in the preferences menu.

Where is the best place to store my TomTom product code?

TomTom allows users to add their TomTom product to their account for safe keeping. We highly recommend that you store your product information on your account as this can be accessed 24 hours a day, 7 days a week.
To add your TomTom product(s) - including product code(s) - to your account, use the following steps.
1. Go to and click on Support. If you are not already logged-in, please log-in to your MyTomTom account.

2. On the right-hand side of the page you will see your MyTomTom options. Click on My Products.

3. Enter the name of the TomTom product you own and also the 15-digit product code.

4. Click on Add to add the product to your account. If you own any additional TomTom products you may enter them as well.
Once you have added your TomTom product(s) to your account, you will never have to worry about losing your product code(s). No matter where you are, if you have access to the internet, then you will have access to your TomTom product code(s).

Where can I find my TomTom product code?

This article applies to maps prior to version only. Maps with version 7 or higher are activated automatically.
Your TomTom product code can be found on one of these places:
- on the 'productcode card' in your TomTom box;
- in your CD jewel case, behind your CD;
- in your CD box, behind CD 2;
- on your My Account - My Products page.
Previous TomTom products and software provided the product code on the inside of the packaging or on a plastic product code card.

IQ Routes

IQ Routes is a smart and efficient way of calculating routes. It is based on millions of TomTom users worldwide voluntarily providing us with anonymous historical speed-data from each of their journeys every time they connect their device to TomTom HOME.
It takes factors into account that may influence the time it takes you to get to your destination, including traffic lights, rotaries/roundabouts, steep slopes, speed bumps and whether you are travelling on weekends or a weekday.
A standard fastest calculation would suggest the following route:

However, IQ Routes calculates the following fastest route:

IQ Routes requirements.
This feature requires application version and map version 8.00.xxxx (or higher) to be installed on the device.

IQ Routes is not available on all TomTom models.

To check if a new application version is available, connect your TomTom device to your computer with TomTom HOME installed. TomTom HOME will automatically check for application updates.

Where is the best place on my windshield to mount my TomTom device?

TomTom is committed to making driving safer.
A TomTom device should be placed on your windshield in a position that does not block your view of the road in any way. At the same time you should be able to optimally use your device.
We advise that you mount your TomTom device as low as possible on your windshield. Your TomTom device should not be placed directly under your rear-view mirror.

With the Alternative Mount Kit accessory it is possible to mount your TomTom device in other positions, for example attached to your dashboard or ventilator.
Some athermic heat-reflecting windscreens and built-in windshield heaters block GPS signal reception. The TomTom External Antenna accessory ensures optimal GPS reception, and can be placed either inside or outside your car.

Resetting HOME to defaults

In some cases, a previous installation of HOME may cause errors when running TomTom HOME 2.x. To resolve this, you will need to remove the old content.
1. Exit TomTom HOME completely by right-clicking the HOME icon in the lower-right taskbar of Windows and choosing Exit. For Mac users: use the Finder to exit TomTom HOME ( + Q).

2. Delete the folder listed below, based on your operating system:

Windows Vista:

*C:\Users\[USERNAME]\AppData\Local\ -- > Delete the folder TomTom
*C:\Users\[USERNAME]\AppData\Roaming\ --> Delete the folder TomTom
C:\Users\[USERNAME]\Documents\ --> Delete the folder Download

Windows XP:

*C:\Documents and Settings\All Users\Application Data\ --> Delete the folder TomTom
*C:\Documents and Settings\[USERNAME]\Application Data\ --> Delete the folder TomTom
C:\Documents and Settings\[USERNAME]\My Documents\ --> Delete the folder Download

Apple Macintosh:

/Users/[USERNAME]/Documents/ --> Delete the folder Download
/Library/Application Support/ --> Delete the folder TomTomHOME or TomTom

*Application Data is hidden by default. To show hidden files and folders go to Tools > Folder Options and click the View tab. Select the option Show hidden files and folders and click OK.

When you restart TomTom HOME, it will be reset to default settings.

What is GPS?

The Global Positioning System (GPS) is a satellite-based radio navigation system developed and operated by the U.S. Department of Defense. GPS permits land, sea, and airborne users to determine their position, velocity and the time 24 hours a day, in all weather, anywhere in the world. The GPS signals are available to an unlimited number of users simultaneously. The GPS satellites can be used free of charge by anyone.

How does GPS work?

Each GPS satellite transmits signals to equipment on the ground. GPS receivers passively receive satellite signals; they do not transmit. GPS receivers require an unobstructed view of the sky, so they are used only outdoors and they might perform less well within forested areas or near tall buildings. GPS operations depend on a very accurate time reference, which is provided by atomic clocks at the U.S. Naval Observatory. Each GPS satellite has atomic clocks on board.
The Global Positioning System (GPS) uses a network of satellites which let people with GPS receivers pinpoint their location anywhere in the world. TomTom is one of the first companies to make GPS technology available in an easy-to-use form for everyone.

How does TomTom use GPS?

TomTom develops the latest navigation software to bring GPS data and up-to-date map information together in a way that works perfectly with today's portable devices.
In order to locate your position, your TomTom device (with integrated GPS antenna*) or GPS receiver must have a clear view of the sky. It will not work if you are inside a building or in a tunnel. If the GPS signal is too weak, your TomTom navigation product will not know your current position. It will try to calculate your position based on the road you are on and the speed and direction you are travelling. When the GPS signal is lost, the Driving View is shown in black and white.

*Note: some athermic heat-reflecting windscreens and built-in windscreen heaters block GPS signal reception inside the car. The magnetic, waterproof TomTom GO External Antenna overcomes this and ensures optimal GPS reception, should you place it inside or outside the car.

Transferring self-made Points of Interest (POI's) to your new map

1. Connect your device to your computer and run TomTom HOME.
2. Click on Copy to computer.

3. Click on the plus symbol next to Points of Interest and check the items you wish to backup.

4. Click on Copy items to computer.
5. Download and install your new map.
6. After installing your new map you can copy your Points of Interest back to your computer via HOME:
- Go to Add Traffic, Voices, Safety Cameras, etc.;
- Go to Items on my computer;
- Click on the plus symbol next to the item you wish to copy to your TomTom device;
- Click Add for each item you want to copy back to your TomTom device.

Map availability

Included with your TomTom are the latest maps available for your device. To view which map(s) are included with your TomTom, go to, select your device and click on the Maps tab.
If you wish to purchase additional maps or upgrade your existing map, visit: Additionally, you may use Add Maps in TomTom HOME to upgrade or purchase new maps.

What are the advantages of storing locations as Points of Interest instead of Favorites?

Favorites are places that you go often. You can create Favorites so that you don't have to enter the address every time you want to navigate there. They don't have to be places you like, just useful addresses.
Points of Interests, or POI's, are interesting places on the map. Some examples could be restaurants, hotels, museums, parking garages or gas stations.
Some of the benefits of storing locations as POI's:
- You can add phone numbers to custom POI's, but not to Favorites.
- You can split your locations into different POI categories (e.g. private and business).
- While the number of Favorites is limited to 48 per map, the number of POI's is unlimited within a POI category.
- You can have up to 100 POI categories on your TomTom.
- Your POI's are not lost when you reset factory settings.
- You can easily transfer your POI's from one map to another when you purchase an updated map in the future.

Creating custom POI's

Part 1: Create a custom POI category
1. Go to Main Menu > Change preferences > Manage POIs.
2. Tap on Add POI category.

3. Give your category a name and tap OK.

4. Select an icon for your new category. Once selected, your new category will be stored.

You will see a message confirming that your new category was stored.

Part 2: Add locations to your new category 1. Go to Main Menu > Change preferences > Manage POIs.
2. Tap on Add POI.

3. Find your newly created category.
4. Tap on your new POI category.

5. Choose what item you want to add to your new category.

6. Choose the location you want to add to your custom POI category.
You will have the option to rename and enter a phone number for your new location.

7. When finished, your new location will be stored under the new custom POI category.

How to use my custom POI's?

1. Go to Navigate to..., choose your POI location and city.
2. Choose your new category.

3. Choose a location from your new category and press Select to confirm.

Using Help Me!

Help me! provides an easy way to navigate to emergency services centers or other specialist services and contact them by phone. For example, if you are involved in a car accident, you could use Help me! to call the nearest hospital and tell them your exact location.

If you do not see the Help me! menu option in the Main Menu, tap Show ALL menu options in the Preferences menu.

The Help me! menu provides the following options.

--> Phone for help allows you to call:

--> Drive to help will help you plan a route to one of the following options listed below:

--> Walk to help will help you plan a route to one of the following options listed below, using a walking route:

--> Where am I provides detailed information about your current location.*

*GPS signal required

--> First Aid guide contains first aid information as provided by the British Red Cross.

--> Other guides provides car and travel information as provided by ANWB.

Downloading and installing maps

When you purchase a map through HOME you will be prompted to download and install the map immediately.
You may also download the map at any later time. To do so, use the following instructions:
1. Run TomTom HOME and connect your TomTom to your computer.
2. Click on Update my device in TomTom HOME, if it doesn't check for updates automatically.

3. TomTom finds all available updates for your device. Check the box next to the map you want to install and click Update and install.

4. The map will download and install to your device.

5. When the map has finished downloading and installing, you will see the following message.

6. Click the eject button in HOME before you remove your device from the USB cable.

To switch maps on your device, use Change preferences > Manage maps > Switch map.

Options for playing sound from a TomTom device over the car stereo

For TomTom GO x20/x30
You can use the built-in FM Transmitter. This allows you to transmit music* from your TomTom GO to your car stereo. Your car stereo receives the sound as an FM radio signal, just like it does from a radio station. You cannot listen to another radio station at the same time.
You can use the audio cable which is available as an accessory. Your car stereo needs to have a 3.5mm audio-in connector. Your GO can then play spoken instructions and music over the car radio. Phone calls are played using the speaker in your GO.
*Voice instructions cannot be transmitted via FM Transmitter.

For TomTom GO 510/910
You can use the FM Transmitter Mount. This allows you to transmit music** from your TomTom GO to your car stereo. Your car stereo receives the sound as an FM radio signal, just like it does from a radio station. You cannot listen to another radio station at the same time.
* This accessory is no longer available
**Voice instructions cannot be transmitted via FM Transmitter

You can use the audio cable which is part of the GO 910 and available as accessory for the GO 510 and GO 710. Your car stereo needs to have a 3.5mm audio in connector. Your GO can then play spoken instructions and music over the car radio. Phone calls are played using the speaker in your GO.

For TomTom GO and TomTom GO 300/700
You can use the Permanent Docking Kit (PDK)* to play sound (such as spoken instructions or phone calls**) through your car stereo and to power your TomTom without using the Car Charger (cigarette lighter adapter). It also allows the TomTom to automatically switch to night view when the lights of the vehicle are turned on. The PDK needs to be professionally installed behind the dashboard of your vehicle.
* This accessory is no longer available
* * Hands-Free calling is not supported by TomTom GO and GO 300

For TomTom ONE 3rd Edition, ONE 2nd Edition, ONE XL
Not possible

For TomTom RIDER 1st Edition, RIDER 2nd Edition
Not possible

Where do I plug-in my RDS-TMC receiver?

The new TomTom RDS-TMC receiver connects directly to the USB connection on your TomTom device. To supply the receiver with power, you will need to connect your car charger cable to the side connection of the RDS-TMC receiver, as shown below:

The TomTom RDS-TMC receiver is compatible with the following TomTom products:
1. GO x30 series, GO x20 series
2. XL 330, ONE XL
3. ONE 130/125/3rd Edition

Not enough space to install a new map on my ONE 130/125 or XL 330

The latest maps for the TomTom ONE 130/125 and TomTom XL 330 devices may not install due to space limitations. The latest map has integrated some of the older existing POI information into its core database. Because of this, you can delete the following POIs from your device to make space if you are installing the latest maps:
* Doctors
* Fire Stations
* Popular Shops US & Canada
* School
Removing these 4 items should free up approximately 31 MB of space. If you still have a space limitation, you can delete any unused voices from the device. Standard voices will only take up a small amount of space, but removing a few of the unused voices will clear some additional memory.

Joining Map Share

On your device
1. You may join Map Share either when you first setup your TomTom device.
2. When you first setup your TomTom device, you will be prompted with the following screen. Tap on Join Map Share to join:

3. If you did not join Map Share initially, you can join it at anytime by clicking on Map corrections in the Main Menu of your device.

In TomTom HOME
1. If you connect your device to your computer prior to joining Map Share, you may also join via TomTom HOME.
2. To join through HOME, click on Tools > TomTom Map ShareTM > How to Join... and then click Join Map Share.

Your device must be connected to your computer to join Map Share through HOME.

Switching between the internal memory and memory card in HOME

1. Click Device in the HOME menu.
2. Click Change Device. A screen with the available memory locations opens.

3. Select the memory you wish to use.

Why does my navigation device not respond when I press a button on the remote control?

Try the following if your TomTom navigation device is not responding to your remote control:
1. Your remote control switches off if you do not use it for one hour. Press any button on your remote control to re-connect to your GO.
2. If your remote control displays a solid or flashing blue light, but isn't connecting to your navigation device, you need to establish a new connection. Remove the batteries from the remote control and re-insert them.

Does TomTom PRO offer remote GPS tracking?

No, remote GPS tracking is specific to TomTom Work products only.

Turning sound on/off

To turn sound on or off go into Change preferences in the main menu.
If sound is on you will see...

If sound is off you will see...

If the sound is on but you are not hearing any voice directions, check to make sure voice is enabled on your device. Some TomTom devices allow you to enable and disable voice.
To enable voice, go into Voice preferences in the Change preferences menu and tap on Enable voice.

What is the process for verifying a map correction?

1. TomTom Map Content Specialists receive a user-submitted change via Map Share.
2. Map Content Specialists research each submission using data from several databases.
3. An automatic patch is created in the system for all verified changes.
4. The next time a user connects their device to TomTom HOME the fixes are automatically uploaded to their TomTom.

What is the "Link volume to noise level" option on my TomTom?

Newer TomTom models have the ability to detect ambient noise levels (engine noise, radio noise, etc) and either increase or decrease the volume of your unit to compensate. To enable or disable this feature do the following:
1. From the Main Menu tap on Change preferences.
2. Tap on Volume preferences.
3. If you want to link volume to noise level, check the box next to this option. Tap Done when finished.

If you wish volume level to remain static during navigation, simply leave this box unchecked.

Why does EPT not work on my GO 920/930?

Your GO 920/930 adjusts EPT functionality each time you switch on the device. This adjustment is repeated during your journey.
If calibration has not been completed when your GO loses GPS reception, EPT will not be able to estimate your position and the Driving view will be shown in grey when your device loses the GPS signal.
EPT works correctly under the following conditions:
1. Your GO receives a stable GPS signal and the Driving view is shown in color.
2. The car is stationary for at least 5 seconds and then travels along a straight and level section of road for at least one minute.

Assisted Speech Recognition (ASR) icon grayed-out

If you have not set your State, you will see the following screen after selecting Navigate To...

To resolve this issue, first tap on Street and house number.
1. Tap on the country icon (USA) to choose your State

2. Tap on your State (or the State you are navigating to).

ASR can now be accessed in the Navigate to... menu:

And also when entering your destination:

How do I pair the remote control with my GO x20/x30?

Before you can use the remote control with your TomTom GO x20/x30, the devices need to be paired. The devices pair automatically when you place batteries in the remote control.
To start the pairing, do the following:
1. Switch on your TomTom navigation device.
2. Insert the batteries into your remote control.If there are already batteries in your remote control, simply switch it on by pressing any button.
3. Your remote control starts searching for your GO. The blue light on the remote control flashes (this can take up to 10 seconds). The blue light remains lit but stops flashing and you're asked if you want to accept the connection.

4. Tap YES.Once your remote control is connected, the message Remote control connected is shown in the Driving view.

You can now control your navigation device with your remote control.

Changing the batteries on your TomTom remote control

1. Hold the sides of the remote control and press the latch on the back of the device.

The keypad lifts out from the back of the device, as shown in the diagram. Take care not to drop the keypad.
2. Place the batteries in the remote control. Make sure you put the batteries in the correct position, as shown on the remote control.
3. Replace the battery cover and press any button to turn on your remote control.
Your remote control will now begin searching for your TomTom GO.

If you do not use your remote control for 20 seconds, it goes into power saving mode. If you do not use your remote control for one hour, the remote control switches off completely. Press any button to switch your remote control back on.

What are the requirements for using the Send-to-GPS function in Google Maps?

To use the Send-to-GPS function in Google Maps you need the following:
TomTom HOME: Version or higher
TomTom device: Application version 7 or higher
Web browser: *Internet Explorer 6.x; *Internet Explorer 7.x; *Firefox 2.x; *Opera 9.24 or higher

How can I install music to my TomTom device via HOME?

On some TomTom devices you can add your own songs to your TomTom device and listen to them while driving.

TomTom devices can play mp3 music files. Mp3 files can be purchased through online music stores or you can use a music player on your computer, such as Windows Media Player or iTunes to create MP3s from your music CDs.

To upload music to your TomTom device do the following:
1. Connect your TomTom device to your computer and run TomTom HOME.
2. In the main menu of TomTom HOME, click Add Traffic, Voices, Safety Cameras, etc.

The menu for adding items to your TomTom device opens.
3. Click More and then click Music.

4. Click Continue. HOME opens a window which shows the content of the music folder on your TomTom device.
5. Locate your music files on your computer.
6. Select the mp3 files you want to transfer and then drag them from your computer to the music folder on your TomTom device.

To play music on your TomTom device

1. Open Music and Media in the Main menu.
2. Tap Jukebox.
3. Choose how you want your music files to be listed, for example tap on Song to show a list of the song names.
4. Tap on a song and enjoy...

What is TomTom Buddies?

TomTom Buddies is a free TomTom PLUS service. Buddies links you and your friends so that you can locate each other on the map and send each other messages. It's a great way to keep in touch and to exchange information.
When you use TomTom Buddies, you can send your position to the TomTom server. Your Buddies can download your position, see where you are on the map and navigate directly to you.
You can send messages to your Buddy, and as well as your location, you can send them other locations, perhaps somewhere you want to meet. To create a list of Buddies, you have to invite them and they must accept the invitation.

Deleting Recent Destinations

You can only choose to delete all or none of your Recent destinations.

1. Go to the Main Menu and tap on Navigate to... > Recent destination.

2. You will see a list of all your Recent destinations. Tap on Delete.

3. Tap YES to confirm that you want to delete your Recent destinations.

TomTom Weather

When you access TomTom Weather, you will have the option to find weather for the following locations:

The TomTom Weather service contains icons and descriptions of the anticipated weather for the next five days.

Using Leeway to Arrival Time

When you plan a route, you may see the question 'Do you need to arrive at a particular time?'.

This setting will allow the TomTom to display the difference between the predicted arrival time and the time that you input for arrival. This is referred to as the 'Leeway to arrival time'.
To turn this option on or off, follow these steps:
1. In the Main Menu of your TomTom select Change preferences.

2. Select Status bar preferences.

3. Choose your desired options until you see the Show leeway to arrival time option.

When this box is selected, the device will offer this option when planning your route. If you would like to turn the option off, remove the check from this box.
If you turn this option on, the following message will be displayed explaining this option.

Removing your password

To remove your password from your TomTom, you must do so on the device.
1. On your TomTom device go to Main Menu > Change Preferences > Set owner.

2. First, you will be asked if you would like to enter or change your address/contact details. Your address and contact details will be shown at device start-up.
3. You will then be asked if you want to change or remove your password. Choose YES.

4. Enter your password and tap OK.

5. Finally, you will be asked if you want to protect your device with a 4-digit password. Choose NO to remove the password.

Taking care of your TomTom device

It is important to take care of your TomTom and to clean it correctly.
*Use a soft cloth to wipe the screen of your TomTom; do not use any liquid cleaners.
*If your TomTom gets wet, dry it with a soft cloth.
*Do not open the casing of your TomTom under any circumstances. Doing so may be dangerous and will void your warranty.
*If your device has a removable memory card (SD card), do not use it with any device other than a TomTom device. Other devices may damage the memory card.
*Do not expose your TomTom to high or low temperatures, which can cause permanent damage. For example, don't leave it in the car on hot summer days or during cold winter nights.

What is the difference between Navigate to and Prepare route A-B?

The Navigate to... feature will use your current GPS location as the departure and calculate a route to a location you enter as the destination. This is ideal for most situations.
Prepare route A-B will calculate a route using departure and destination locations specified by the user. This is useful when you want to prepare and view routes ahead of time.

What are computer (text-to-speech) voices?

A computer voice, also known as text-to-speech, uses a text-to-speech program to convert written text. For example, an instruction like "Turn right", into the sound of a human voice. Your TomTom device makes use of text-to-speech technology to generate computer voices.
Computer voices can read a wide variety of things that a recorded human voice cannot, including street names. This makes spoken instructions much easier to follow.
For example, the spoken instruction using a human voice is limited to "Turn right". The computer voice will say, "Turn right, Church Street."

Computer voices are available on select TomTom models and are not available in all languages.

Among other things, computer voices can also read aloud the following:

The text-to-speech program looks at the whole sentence to make sure that the sound you hear is as close to the real thing as possible. The program is also able to recognize and quite accurately pronounce foreign place and street names. For example, the English voice can read French street names.

Enabling computer voices

Many TomTom units provide Text-to-speech (computer) voice technology. When a computer voice is selected, the TomTom can speak the name of streets, exits and much more.
To enable Text-to-speech, select a computer voice:
1. From the Main Menu of your TomTom tap on Change preferences > Voice preferences > Change voice.

2. Now you get to choose the voice that will read your navigation instructions. If you want your TomTom to announce street names in addition to directions and distance, choose a Computer voice:

Computer voices have the word Computer listed next to the voice.

3. In the next screen you can choose to Test your voice. Choose Select to confirm this voice or Back to choose another.

4. When you select a computer voice, you will prompted to choose which items you want your TomTom to read aloud. For example, if you want your TomTom to Read aloud street names, check the box next to this option.

More options that you may select:

Now tap Done and you are ready to navigate with the ease and confidence of spoken street names!

Computer voices are available on select TomTom models and are not available in all languages.

How can I manually delete items I've downloaded through HOME?

By default, TomTom HOME stores all downloaded content in your Documents directory.
To delete all content, simply delete the TomTom folder located in your Documents.

When TomTom HOME is restarted, it will automatically recreate any deleted folder/directories.

Activating a promotional code

1. Connect your device to your computer and run TomTom HOME.
2. In the Main Menu of TomTom HOME click on Use my activation or promotion code.

3. Enter your activation or promotion code and click Next.

4. If the code was accepted you will see a confirmation. Select Continue.

5. The items you need to are listed. You can choose Install now or Install later, if you want to install the items at a later time.

You may need to make a selection. For example, if your promotion code is for a voice, you will need to select which voice you want.

6. Your items will begin to download and install.

As with purchases, if your promotion is a non-download, such as Traffic subscriptions, you will not see an install option.

7. Click Done when HOME has finished installing your promotional content.

Deleting POI's & POI categories?

You can delete or edit POI's from the Manage POIs menu. To get to this menu, go to Change preferences > Manage POIs.

You can only delete POI's or POI categories from those you have added to your device. You cannot delete POI's or POI categories from the default POI set provided with your device.

1. Under Manage POIs tap on Delete POI to delete individual POI's, or Delete POI category to delete POI categories.

2. Select the POI or POI category that you wish to delete and choose Yes.

When Installing TomTom NAVIGATOR 5 the following error (or similar) occurs: - "Not enough free space on temporary folder. Cannot run Setup"

If you get this message when you attempt to install TomTom NAVIGATOR 5 software please follow these steps:

1. Remove the CD-rom from your CD-rom drive
2. Click on Start, select Run and type %temp%, then press OK

3. Select the file setup.exe and delete this file by tapping delete on your keyboard

4. Insert your NAVIGATOR 5 CD into the CD-rom drive
5. Now you can install your TomTom NAVIGATOR 5

If this fails to correct the issue you may also run all files locally. To do so, use the following instructions:
1. Insert the Navigator CD into your CD-rom drive.
2. Open My Computer (Start>My Computer) and find the drive where your Tom Tom CD is located.
3. Right-click this drive and select Explore.
4. Highlight all contents of the drive and select either Edit>Copy or Ctrl + C.
5. Create a new folder on your Desktop (Right-click any blank space and choose New>Folder).
6. Open this new folder and choose either Ctrl + V or Edit>Paste.
7. After contents have finished copying into the new folder from your CD, remove the CD from the drive.
8. Double-click the Tom Tom Setup.exe file located in the new folder to run Navigator.

Unable to optimize route

TomTom devices with IQ routes enabled attempt to optimize your planned route based on historical traffic patterns on the roads in use. If there is not sufficient data in the map that you are using, you may see a message similar to the following:

This is a notification that IQ Routes does not have enough data to improve the planned route. This data can only be updated by purchasing a newer map for your device. Since this data is collected anonymously from TomTom users, you can help to improve this in future maps by enabling anonymous data collection in your TomTom HOME Preferences.
1. Connect your TomTom to your computer
2. Open TomTom HOME
3. Select Tools > TomTom HOME Preferences (TomTom HOME > Preferences... for Mac)
4. Place a check in the Enable collection of anonymous usage statistics option (your TomTom must be connected to your computer to select this option)

5. Click Done

How do I know if EPT is active on my GO 920/930?

When your GO 920/930 loses the GPS signal, EPT begins locating your position and the EPT icon is shown in the status bar.

Renewing RDS-TMC subscription

To renew your TomTom RDS-TMC Traffic subscription do the following:
1. Connect your TomTom to your computer and run TomTom HOME.
2. In HOME go to Add Traffic, Voices, Safety Cameras, etc. > Traffic.
3. You will be presented with the option to purchase the RDS-TMC subscription renewal.

4. Click Buy to purchase the renewal.

Why does the light on my TomTom GO x20/x30 Remote Control turn off by itself?

The light on the remote control automatically switches off 20 seconds after you last pressed a button, to save battery power.
The remote control stays connected for one hour. After one hour, a message in the Driving view indicates that the remote control is disconnected.

Preventing device from powering off when disconnected from mount

This might occur under two different circumstances. Depending on the reason for your device shutting down, you will see one of two screens listed below. For the resolution, click on the screen below that your TomTom shows, just before powering off:
The remote control stays connected for one hour. After one hour, a message in the Driving view indicates that the remote control is disconnected.

This is a low battery indicator. To resolve this issue, simply turn off the TomTom device and connect it to a charger for at least 2 hours.
The green light will be lit to indicate your TomTom device is charging.

The auto-shutdown is a user preference that can be turned on or off. To disable this setting do the following:
1. Go into Main Menu > Change Preferences and then tap on Battery saving preferences.
2. Tap Done on the first screen.
3. Tap in the box next to Switch off when external power is lost, to remove the check.
4. Tap Done.

TomTom security tips

Here are some important security tips for your next TomTom trip:
1. Don't leave your TomTom device in the car - You wouldn't leave your phone or your camera in the car, so why leave your TomTom? The GO and the ONE are portable devices so you can take your device with you when you leave your car.

2. Remove the mount and charger - and store them somewhere out of view. Most car break-ins are 'smash and grabs', and when thieves see a mount or a charger they think it's worth checking if the device has been left in the glove compartment. Even a mark on the windscreen where your device was mounted may raise suspicion.
3. Set a password - Make sure that you protect your TomTom device with a password. Using a password ensures that only you can use the device and that the data stored on your device (like your home address and other addresses you have saved in your device) are only accessible by you.
4. Keep your view clear - When you mount your TomTom device on the windscreen, make sure it doesn't block your view of the road in any way. Try to position it at the lowest possible point on the windscreen.

I've forgotten the password for my TomTom device, can I reset it?

If you have forgotten your password you need to send your device to TomTom. Contact TomTom Customer Support for information about how to send your TomTom device.

Why does my device turn off even though it is connected to my computer via USB?

When you connect your TomTom device to a computer using the USB cable, your device asks if you want to connect to your computer.
If you select No, the device will slow charge via the computer and automatically switch off if you do not tap the screen for three minutes, in order to charge faster.
To quick charge and operate your TomTom device at the same time we recommend that you use the USB home charger. The USB home charger is available as an accessory.
You can operate your device using TomTom HOME while using the home charger or the USB cable:
1. Connect your device to your computer.
2. Your device asks if you want to connect to your computer. Tap Yes.
3. In TomTom HOME click Operate my device.

How do I know that the RDS-TMC receiver is connected and working?

When you connect the RDS-TMC Traffic Receiver to your TomTom device, a message flashes in the top-right corner of the screen.

The Traffic bar is also shown on the right-hand side of the screen.Once an FM channel with RDS-TMC traffic information has been found, the circle at the top of the Traffic bar turns green .
When information about traffic problems on your route is received, the problems are shown in the Traffic bar. Information about problems that are not on your route can be reached by tapping Browse map in the TomTom Traffic menu.

RDS-TMC Receiver (USB) not recognized

If your navigation device does not recognize the RDS-TMC Receiver, try the following:
* Make sure your device uses the latest version of the TomTom application.
* Use your computer to check the memory of your device for errors.

The RDS-TMC Receiver with USB connector only works with the Car Charger connected.

What does Road Tested (refurbished) mean?

A refurbished or Road Tested device is a device that has been reconditioned to factory specifications and quality standards. It undergoes rigorous testing and scrutiny to ensure it meets our high performance standards. Our refurbished devices are free of any cosmetic or performance defects. These devices come with a six-month limited warranty. All sales of these units are final.

What is EPT (Enhanced Positioning Technology)?

Enhanced Positioning Technology or EPT estimates your location when GPS reception is poor, such as when you drive between tall buildings or into a tunnel.
Your TomTom uses positioning sensors to monitor your acceleration and direction and then estimates your current location.
EPT only helps your GO to estimate your location. Calculating your precise location is only possible when your GO receives a strong GPS signal.
When your GO is using EPT to estimate your location, the EPT icon is shown on the status bar.

Your GO calibrates EPT automatically. If calibration is not complete when your GO loses GPS reception, EPT cannot be used and the screen is shown in grey, for example, when there is no GPS reception at the beginning of a trip.

Note: Enhanced Positioning Technology is not available on all models.

Navigate using ZIP (postal) Code

To navigate using Zip or Postal Code:
1. Tap on Navigate to... > Address > Zip Code (or Postal Code).

2. Enter the Zip or Postal Code. The TomTom will display a city to correspond to the Zip/Postal Code.
3. Tap on the city and then continue entering the address information as you would normally.

What are LIVE Services?

Some TomTom devices support LIVE Services. LIVE Services are subscription-based data services provided directly to your connected navigation device. The TomTom device receives this information wirelessly by connecting to a GPRS network.

What is the difference between the TomTom GO x20 / x30 and the GO x20T / x30T?

TomTom GO x20T / x30T includes the TomTom RDS-TMC Traffic receiver in the box. This receiver is not included with the TomTom GO x20 / x30 but can be purchased as an accessory at any time.

Menu options grayed-out

There are a number reasons why an icon or selection may appear faded or grayed-out, indicating that the option is unavailable.
Individual menu preferences are sometimes dependent upon other things, such as:
- The feature may need to be enabled in the Change preferences menu.
- The feature may have a dependency (e.g. the Clear route menu option will be grayed-out unless a route is currently planned).

If you have an icon that is still grayed-out and you believe that it shouldn't be, first attempt to reset your TomTom.

Using the Document reader

The Document reader* on your TomTom GO allows you to read text (.txt) and HTML (.htm) files on your TomTom device. So that your TomTom can find your document, it must be saved in the folder text. Save all documents into this folder.

Once saved, you can view these files with your TomTom GO by tapping on Music and Media in the Main Menu and then Document reader.

The Document reader allows you to navigate through the document easily. You can Zoom in and out. You may also use Find to search for specific words or phrases:

*TomTom Document reader available on the TomTom GO line only.

Using the map browser

TomTom devices include a Map Browser which can be used to view the entire map in use on the device from an overhead vantage.

Not everything here can be done with all applications. Application 8.350 for the GO x20 and x30 devices use all of the features listed below.

To access the Map Browser, follow these steps:
1. Tap the map screen to access the menu.
2. Select Browse map.

The map browser will display a map view which can be navigated around by touch. You may see something like this:

1. To move the map, press and hold your finger on the screen as you drag the map.
2. On the right of the browser screen is a zoom bar. You zoom in by scrolling down the bar and out by scrolling up. You will also see the map scale indicator in the top left change to reflect the zoom level and scale of the current map view.
3. Tap the GPS button to center the map on your current location.
4. Tapping the map will place the cursor on that location.
5. The Find button can be used to search for a specific location on the map including POI's, street addresses, favorites, and Latitude/Longitude coordinate locations.
6. Tap the cursor button to do any of the following:
- Navigate to the cursor location
- Place a Marker on the map at the cursor
- Search for nearby POIs
- Save this location as a favorite or POI
- Center the map on this location
7. The Options button allows you to adjust what is seen on the Map Browser. There is also an advanced button in the Options menu with additional options. The following items can be toggled on or off in these additional options:
- Favorites
- POIs (You can choose which POI groups are visible)
- Names
- Markers (Home location, Current Location, Destination, and the placed Marker)
- Coordinates (Latitude/Longitude)

Enable or disable voices

Enabling and disabling voice is done from the Voice preferences menu under Change preferences.
If voice is disabled, you will see the following screen. To re-enable voice, tap on Enable voice.

If voice is enabled, however, you will instead see this screen. To disable voice, tap on Disable voice.

Voice preferences are not available on all TomTom models.

How to send/receive files on your GO

TomTom GO allows you to send and receive certain files directly through your device, via Bluetooth. To access this option, go to Change preferences > Send/Receive files. Select the option to either Send to another device or Receive from another device.

1. On the TomTom that is sending the file, choose Send to another device and then Continue.
Your TomTom will begin searching for another Bluetooth device:

2. On the TomTom that is receiving the file, choose Receive from another device.
The receiving TomTom will make itself 'visible' in Bluetooth, awaiting the connection from the other TomTom:

3. The sending TomTom will display a list of Bluetooth devices that it has found. The TomTom receiving the file should be on this list.
Tap on the receiving TomTom to connect and send the file. In this instance, we're connecting to a TomTom GO 920, as show below:

4. Now you will need to select the type of file you want to send. You may send any of the options listed below:

5. Tap on the file that you wish to send.

6. After selecting the file you wish to send, the receiving TomTom will prompt you to confirm that you want to receive the file.

Choose YES to receive the file
7. Both TomTom devices will show the status of the transfer:

8. After transfer, both TomTom's will confirm if the file was transferred successfully:

You can transfer additional files by choosing YES, otherwise, choose NO.

Where can I find more Points of Interest (POI's)?

Every TomTom navigation device comes with thousands of POIs preinstalled. And you can easily install more using TomTom HOME.
1. Connect your device to your computer and launch TomTom HOME.
2. Click Add Maps, Traffic, Voices etc. > Points of Interest.

3. Click Add to install one of the thousands of free POIs that have been shared with the TomTom community.

Participating in user-created content

TomTom HOME now connects the TomTom community by allowing users to create and share their own content. This content can be shared via TomTom HOME.
Users can create and share the following:
* POI (Point of Interest) sets
* Itineraries
* Color Schemes
* Map Overlays
* Images and icons
* Voices
* Sounds

Some content types are not supported by all devices

To install free, customized content from the TomTom community, follow these steps:
1. Connect your device to your computer and launch TomTom HOME
2. Click Add Traffic, Voices, Safety Cameras etc.
3. Select a content type (for example Images and icons > Start-up images).
4. Browse the content list, and click Add to install an item.